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E-Series ASUP not delivered despite having the same configuration as alternate controller

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Category:
e-series-santricity-storage-manager
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esg
Last Updated:

Applies to

E-Series

Issue

  • AutoSupport logs are not delivered despite having the same configuration within SANtricity as alernate controller and other working appliances.
  • DNS is properly configured.
  • Cabling of controller is correct.
  • Other E-Series controllers connected to the same switch as affected controller are sending ASUPs as expected.
  • WEB-SERVER-TRACE-LOG-B.7Z shows:

2026-03-31 00:13:38,802 ERROR [AsupAodWorker-1] trace [ASUPHTTPClient.java:1365] [requestId=0, deviceId=N/A] ASUP Upload Host InetSocketAddress is unresolved.Caller+0  at smmonitor.asup.ASUPHTTPClient.initializeServerAddress(ASUPHTTPClient.java:1365)
Caller+1  at smmonitor.asup.ASUPHTTPClient.<init>(ASUPHTTPClient.java:263)
Caller+2  at smmonitor.asup.ASUPTask.initializeDispatchClient(ASUPTask.java:1772)
Caller+3  at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2076)
Caller+4  at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1372)
java.net.UnknownHostException: support.netapp.com

2026-03-31 00:13:38,803 ERROR [AsupAodWorker-1] trace [ASUPTask.java:1799] [requestId=0, deviceId=N/A] ASUP support bundle dispatch failed with an exception
Caller+0  at smmonitor.asup.ASUPTask.initializeDispatchClient(ASUPTask.java:1799)
Caller+1  at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2076)
Caller+2  at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1372)
Caller+3  at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1265)
Caller+4  at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:48)
java.net.UnknownHostException: support.netapp.com

  • No other appliances within the same array can ping the affected controller.
  • Alternate controller cannot ping affected controller. However, alternate controller can ping any other appliance within the same array.

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