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E‑Series SANtricity System Manager cannot set or reset admin password

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e-series-systems
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esg
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Applies to

  • NetApp E-Series
  • SANtricity System Manager

Issue

  • When attempting to set or reset the admin password on an E‑Series system, the operation fails with the following error message "There was an error setting the password. Please refresh your browser and retry the operation.":

SANtricity_System_Manager_Password_Set_Fails.png

  • E-Series system repeatedly prompts for a new password in SANtricity System Manager, but refuses any submitted password.

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