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Alert Message "An ASUP message could not be delivered" received even ASUP is disabled

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Category:
e-series-santricity-os-controller-software
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esg
Last Updated:

Applies to

NetApp SANtricity OS 11.50

Issue

  • Alert Message An ASUP message could not be delivered received:
Summary
Node ID: array1
Host IP Address: aa.bb.cc.dd
Host ID: aa.bb.cc.dd
Event Error Code:
Event occurred: DoW, DD MMM YYYY hh:mm:ss +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:
Component Location:
 
  • ASUP is disabled, which is verified by checking MSW-RUNTIME-INFO in Support Data:
### 2: Asup runtime config ###
<ASUPRuntimeConfig>
<ASUPRuntimeConfig_Version>1.0</ASUPRuntimeConfig_Version>
<ModificationTime>MM/DD/YY hh:mm:ss AM UTC</ModificationTime>
<ApplicationStartTime>EpochTimestamp</ApplicationStartTime>
<DeliveryMethod>https</DeliveryMethod>
<FeaturePhase>Release</FeaturePhase>
<ASUPSystemState>Resolved</ASUPSystemState>
<AgentId>idididid</AgentId>
<ASUPEnabled>Disabled</ASUPEnabled>
<ASUPOnDemand>Disabled</ASUPOnDemand>
<ASUPRemoteDiag>Disabled</ASUPRemoteDiag>
</ASUPRuntimeConfig>

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