Skip to main content
NetApp Knowledge Base

Unable to import security key after Simplex E4000 controller replacement with ALL drives secured in a StorageGrid Simplex system

not set
not set
Last Updated:

Applies to

StorageGrid E4000 Simplex with all drives in system secure


Upon replacement of the E4000 controller it will come up and enter invalid configuration state as expected

The new controller will be accessible via SMCLI and REST API as expected

Santricity will display Invalid Drive Format as expected

However, import lock key fails with Error 18:

ICTAJ05S02H01:/tmp # SMcli -u admin -k -c "import storageArray securityKey file=\"driveKey.slk\" passPhrase=\"Infiniti*1\";"

Performing syntax check... Syntax check complete. Executing script... An error occurred importing the lock key for the storage array at line 1.

Error 18 - The operation cannot complete because of an internal target error. Please retry the operation. If this message persists, contact your Technical Support Representative. The command at line 1 that caused the error is: import storageArray securityKey file="driveKey.slk" passPhrase="Infiniti*1"; Script execution halted due to error. SMcli failed


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.


  • Was this article helpful?