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E-series controllers reboot after attaching the external DE460C shelf for expansion

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Applies to

  • NetApp E-Series
  • SANtricity OS pre-11.70.2
  • DE460C shelf (60 drive enclosure) with IOM12B modules

Issue

  • Data accessibility is lost when adding a DE460C expansion shelf with IOM12B modules to an existing setup.
  • Both controllers reboot multiple times.

IOM12

Otter_IOM12.png

IOM12B (Note the blue stripe vertically across the module)

Ermine_IOM12B.jpg

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