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E-Series reporting degraded drive channel on single drive due to faulty drive

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Applies to

  • NetApp E-Series
  • NetApp StorageGRID Appliance

Issue

  • E-Series SANtricity System Manager or Storage Manager's indicates array is in needs attention state with one or more entries in RECOVERY-GURU-PROCEDURES:
    • Individual Drive - Degraded Path
    • Controller Drive Channel Degraded
    • DEGRADED_DRIVE_CHANNEL-Recovery Failure Type Code: 71
    • DEGRADED_DRIVE_PATH-Recovery Failure Type Code: 76
    • NO_REDUNDANCY_DRIVE-Recovery Failure Type Code: 32
  • Major event log reports one or more alerts:
    • Drive path redundancy lost - Tray 99, Drawer X, Slot X
    • Fibre Channel Destination Error - Redundant Path is not available to Device
    • 1209 Drive channel set to Degraded - Drive-side: channel 1
    • 1513 Individual drive - Degraded path - Drive-side: channel 1
    • VDD logged an error
  • These steps can also be applied for Failure Entry 1: BYPASSED_DRIVE-Recovery Failure Type Code: 64 and Appliance storage controller hardware issue

 

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