Skip to main content
NetApp Knowledge Base

E-Series reporting degraded drive channel on one or more drives due to faulty drive(s)

  1. Last updated
  2. Save as PDF
Views:
2,993
Visibility:
Public
Votes:
1
Category:
e-series-systems
Specialty:
esg
Last Updated:

 

Applies to

  • NetApp E-Series
  • NetApp StorageGRID Appliance

Issue

  • E-Series SANtricity System Manager or Storage Manager's indicates array is in needs attention state with one or more entries in RECOVERY-GURU-PROCEDURES:
    • Individual Drive - Degraded Path
    • Controller Drive Channel Degraded
    • DEGRADED_DRIVE_CHANNEL-Recovery Failure Type Code: 71
    • DEGRADED_DRIVE_PATH-Recovery Failure Type Code: 76
    • DEGRADED_VOLUME-Recovery Failure Type Code: 13
    • NO_REDUNDANCY_DRIVE-Recovery Failure Type Code: 32
    • VOLUME_HOT_SPARE_IN_USE-Recovery Failure Type Code: 21
  • Major event log reports one or more alerts:
    • Drive path redundancy lost - Tray 99, Drawer X, Slot X
    • Fibre Channel Destination Error - Redundant Path is not available to Device
    • 1209 Drive channel set to Degraded - Drive-side: channel 1
    • 1513 Individual drive - Degraded path - Drive-side: channel 1
    • VDD logged an error
    • 100d Timeout on drive side of controller repeatedly occurs on a specific drive.
  • These steps can also be applied for Failure Entry 1: BYPASSED_DRIVE-Recovery Failure Type Code: 64 and Appliance storage controller hardware issue

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.