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E-Series intermittent no power input on power supply

Last Updated:

Applies to

NetApp E-Series


SANtricity reports:  Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97 intermittently

Major Event Log reports:

Sequence number: 4568
Event type: 283B
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Power supply failed
Event specific codes: 0/0/0
Component type: Power Supply
Component location: Shelf 99, Power Supply canister 2, Bay 1
Logged by: Controller in bay A

The power supply will return to normal and you will see it clear in the Recovery-Guru and Major Event Log.

Controller shelf component changed to optimal - Shelf 99, Power Supply canister 2, Bay 1

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