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E-Series controller detects "Host-side SFP unsupported" for 16 Gbps SFP on 32 Gbps FC HIC

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Applies to

  • E-Series system E4000
  • SANtricity OS 11.90
  • 32 Gbps Fibre Channel (FC) Host Interface Card (HIC)
  • SFP which does not support 32 Gbps on the E-Series port

Issue

  • Host-side SFP unsupported event is sometimes detected after reseating cable connected to the E-Series port with SFP module on 32 Gbps FC HIC
  • Recovery Guru displays FAILED_TRANSCEIVER_MODULE-Recovery

FAILED_TRANSCEIVER_MODULE-Recovery Failure Type Code: 37

  • MAJOR-EVENT-LOG indicates Host-side SFP unsupported

Event type: 2864
Event category: Internal
Priority: Critical
Description: Host-side SFP unsupported

  • STORAGE-ARRAY-PROFILE > SHELVES indicates that the SFP is in Failed status

         SFP status:              Failed                            
         Attached to:             Host-side of controller A         
         Location:                Host port 1a                      
         Supported data rate(s):  16 Gbps, 10 Gbps, 8 Gbps, 4 Gbps  
         Link length:             Short                             
         Connector:               LC                                
         Transmitter type:        Shortwave Laser w/o OFC           
         Transmission media:      TM Multi-mode 50m(M5)             
         IEEE company ID:         00176a                            
         Revision:                Not Available                     
         Part number:             AFBR-57F5UMZ-EP1                  
         Serial number:           AA1912J02Z1                       
         Vendor:                  AVAGO                             
         Date of manufacture:     3/20/19                           

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