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E-Series SANtricity System Manager LDAP server communication fails using secure LDAP on initial install

Last Updated:

Applies to

  • SANtricity System Manager
  • Secure LDAP (For SANtricity Access Management Feature)


  • LDAP server initial connection fails only while using LDAP secure port (i.e 636), but works with non-secure LDAP port (i.e 389). The connection failure is returned during the Add Directory Server step in SANtricity System Manager.
  • The E-Series embedded Web Services Proxy logs (web-server-trace-log-%.7z) available in a support bundle and AutoSupport indicates the LDAP secure connection failure was result of certificate validation failure:

2021-04-15 13:30:08,207 WARN [jetty-200620] c.n.e.a.d.LdapConfigChangeService [] [requestId=8ed27d65-2fe8-4643-9199-3a359bbc58b7, deviceId=1] Communication exception while testing LDAP domain No subject alternative DNS name matching found.


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