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E-Series E28xx or newer platform reports "Persistent controller memory parity error"

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e-series-systems
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esg
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Applies to

  • NetApp E2800
  • NetApp E5700
  • NetApp EF600
  • NetApp EF300
  • NetApp EF570

Issue

  • AutoSupport case opened with ESDIAG:E-Series Notification from Node1 (Persistent controller memory parity error) CRITICAL
  • Major event log  indicates the controller encountered a memory parity error
    • B:6/20/22, 8:10:22 PM (20:10:22) 1259 2604 Persistent controller memory parity error - Shelf 99, Bay B <--CRITICAL
    • B:6/20/22, 8:10:22 PM (20:10:22) 1260 3101 Asynchronous event notification (AEN) posted for recently logged event - Shelf 99, Bay B
    • ----> Sense 6/40/81 = Unit Attention - Component Failure - RAID Buffer
    • Date/Time: 6/20/22, 8:10:22 PM

      Sequence number: 1259
      Event type: 2604
      Event category: Error
      Priority: Critical
      Event needs attention: true
      Event send alert: true
      Event visibility: true
      Description: Persistent controller memory parity error
      Event specific codes: 0/0/0
      Component type: Controller
      Component location: Shelf 99, Bay B
      Logged by: Controller in bay B

      Raw data:
      4d 45 4c 48 03 00 00 00 eb 04 00 00 00 00 00 00
      04 26 18 11 2e d4 b0 62 00 00 00 00 01 00 00 00
      00 00 00 00 01 00 00 00 22 00 00 00 22 00 00 00
      08 00 00 00 63 00 00 00 02 00 00 00 01 00 00 00
      0a 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00
      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
      01 00 00 00 42 00 00 00 00 00 00 00 00 00 00 00
      01 00 00 00 00 00 01 00 00 00 00 00

  • excLogShow and hwLogShow if available indicate an Uncorrectable Memory error on a specific DIMM or DIMMs

    -- Log Entry #2 (Core 0) Jun-20-2022 08:10:16 PM ----
    Uncorrectable Memory error at 0x8481e0080 (DIMM 1, device 0) sec_bank:10.


    ---- Log Entry #0 (Core 0) Jun-20-2022 08:10:16 PM ----
    Uncorrectable Memory error at 0x8481e0080 (DIMM 1, device 0) sec_bank:10.

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