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NetApp Knowledge Base

E-Series Drive failed no response at start of day - AutoSupport Message

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432
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Public
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Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

NetApp E-Series

Event Summary

After a controller reboot (which initiates the Start of Day (SOD) process), a drive reports being unresponsive. This means that the drive is not responding to commands.

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Verify from the Hardware page if the disk shows as failed or unknown

Resolution

  • Contact NetApp Technical Support as this will require a drive replacement
  • If AutoSupport is enabled, this event should have already created a technical support case

Additional Information

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