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An IOM (ESM) has reported an exception event periodically without detecting any clear problems on E-Series

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Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • E-Series
  • I/O module (IOM) or Environmental Services Module (ESM) on disk shelf

Issue

  • In the Major Event log the message IOM (ESM) has reported an exception event has occurred keeps appearing at periodic times:
Date/Time: xxx-xx-xx-xx
Sequence number: 3271
Event type: 2866
Event category: Failure
Priority: Warning
Event needs attention: true
Event send alert: true
Event visibility: true
Description: An IOM (ESM) has reported an exception event
Event specific codes: 0/0/0
Component type: Tray Component (ESM)
Component location: Tray 1, Slot B
Logged by: Controller in slot A
  • Checking the Recovery Guru there are no alerts, additionally, the IOM (ESM)  is in an optimal state:
optimal.png

         ESM card status:                 Optimal           
         Firmware Version:                0120              
         Configuration settings version:  Not Applicable    
         Maximum data rate:               12 Gbps           
         Current data rate:               12 Gbps           
         Location:                        A                 
         Card communication:              OK                
         Trunking supported:              No                
         Product ID:                      DE224C            
         Part number:                     111-04850+A3      
         Serial number:                   032241xxxxxx      
         Date of manufacture:             Not Available     


         ESM card status:                 Optimal           
         Firmware Version:                0120              
         Configuration settings version:  Not Applicable    
         Maximum data rate:               12 Gbps           
         Current data rate:               12 Gbps           
         Location:                        B                 
         Card communication:              OK                
         Trunking supported:              No                
         Product ID:                      DE224C            
         Part number:                     111-04850+A3      
         Serial number:                   032241xxxxxx      
         Date of manufacture:             Not Available  

  • No finding on ASUP -> TRAY-COMPONENT-STATE-CAPTURE.7Z log

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