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An IOM (ESM) has reported an exception event on E-Series due to software crash

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e-series-systems
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esg
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Applies to

  • E-Series
  • DE224C shelf
  • IOM firmware 0120

Issue

One of the IOMs in the E-Series DE224C shelf experienced a software crash and unexpected reboot.
A:12/24/23, 10:32:30 AM (10:32:30) 7184 2866 An IOM (ESM) has reported an exception event - Shelf 1, Bay A
B:12/24/23, 10:32:30 AM (10:32:30) 7183 2866 An IOM (ESM) has reported an exception event - Shelf 1, Bay A
  • ASUP -> TRAY-COMPONENT-STATE-CAPTURE.7Z log
Sun Dec 24 10:33:05 2023 (   59+08:01:04.436); 0305004A; S0; ENC_MGT; expmgr; 02; PCD error count incremented: 1 for phy: 39
Sun Dec 24 10:33:05 2023 (   59+08:01:04.407); 0305004A; S0; ENC_MGT; expmgr; 02; PCD error count incremented: 1 for phy: 38
Sun Dec 24 10:33:05 2023 (   59+08:01:04.379); 0305004A; S0; ENC_MGT; expmgr; 02; PCD error count incremented: 1 for phy: 37
Sun Dec 24 10:33:05 2023 (   59+08:01:04.349); 0305004A; S0; ENC_MGT; expmgr; 02; PCD error count incremented: 1 for phy: 36
Sun Dec 24 10:33:05 2023 (   59+08:01:04.320); 0305004A; S0; ENC_MGT; expmgr; 02; PCD error count incremented: 1 for phy: 35
 
Thu Jan  1 00:00:00 1970 (    0+00:00:03.473); 0200013F; I0; ENC_MGT; RWbuffer; 01; CL: Failure software crash
 
Thu Jan  1 00:00:00 1970 (    0+00:00:00.252); 0200013C; U?; HAL; hal; 02; Reboot after software crash.
 
Thu Jan  1 00:00:00 1970 (    0+00:00:00.192); 02000093; U?; HAL; hal; 04; Module Reboot: Startup type 5-Crash reset
 
Thu Jan  1 00:00:00 1970 (    0+00:00:03.473); 0200013F; I0; ENC_MGT; RWbuffer; 01; CL: Avago Firmware assert (err 1cf848, d2 abcdef00, file subsystems/enclosuremanagement/gem/transaction.c, line 782)
Thu Jan  1 00:00:00 1970 (    0+00:00:03.473); 0200013F; I0; ENC_MGT; RWbuffer; 01; CL: 
Thu Jan  1 00:00:00 1970 (    0+00:00:03.473); 0200013F; I0; ENC_MGT; RWbuffer; 01; CL: 
Thu Jan  1 00:00:00 1970 (    0+00:00:03.473); 0200013F; I0; ENC_MGT; RWbuffer; 01; CL: Failure info:Avago Firmware assert (err 1cf848, d2 abcdef00, file subsystems/enclosuremanagement/gem/transaction.c, line 782)
Thu Jan  1 00:00:00 1970 (    0+00:00:03.473); 0200013F; I0; ENC_MGT; RWbuffer; 01; CL: Failure software crash
 

 

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