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Amber LED luminated on all E-Series drawers with no active alerts in SANtricity UI

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Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • SANtricity System Manager
  • StorageGRID SG6060 appliance
  • NetApp E-Series E2800

Issue

  • Amber LED present on all disk drawers with no corresponding alerts via Recovery Guru or SANtricity System Manager.
  • In Daily AutoSupport > state-capture-data.txt > ssmShowSubTree reports Controller with following LED states:
    • Example:
      [Legacy DCM]
      Slot:  1
      LED Control: Drawer cfg:0x384
      LED State:  Present Online Attention
      Attn Request / Attn On: No / Yes 
      Component Label:        1
  • In Weekly AutoSupport > tray-component-state-capture.txt records Controller connection to all drawers is Removed.

-3801-00:00:50.83 PhyNotRdy, Incr FW PhyChngCnt, phy=12

-3801-00:00:50.83 PhyNotRdy, Incr FW PhyChngCnt, phy=13

-3801-00:00:50.83 PhyNotRdy, Incr FW PhyChngCnt, phy=14

-3801-00:00:50.83 PhyNotRdy, Incr FW PhyChngCnt, phy=15

17|01-00:00:50.85SES: WARNING: DCM_PATH_FAIL Error Fault is ACTIVE!

31|01-00:00:50.85 expBroadcastEvent: 1 B'Casts since last trace

17|01-00:00:50.89 SES: WARNING: DCM ATTN LED is ON!

17|01-00:00:50.89

17|01-00:00:50.89 Enclosure status from slot B

17|01-00:00:50.89 Drawer        Critical       DrawerId=0 Global_Fault_LED_ON

31|01-00:00:51.20 external phy 12 Removed

31|01-00:00:51.20 external phy 13 Removed

31|01-00:00:51.20 external phy 14 Removed

31|01-00:00:51.20 external phy 15 Removed

-3801-00:00:51.62 PhyRdy, Incr FW PhyChngCnt, phy=12

-3801-00:00:51.62 PhyRdy, Incr FW PhyChngCnt, phy=13

-3801-00:00:51.62 PhyRdy, Incr FW PhyChngCnt, phy=14

-3801-00:00:51.62 PhyRdy, Incr FW PhyChngCnt, phy=15

17|01-00:00:51.68 SES: NOTE: DCM_PATH_FAIL Error Fault is no longer ACTIVE!
17|01-00:00:51.72 SES: NOTE: DCM ATTN LED is OFF!

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