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NetApp Console and DII login fail due to no OTP email received by user

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Applies to

  • NetApp Console
  • NetApp Support Site (NSS) 
  • Data Infrastructure Insights (DII)
  • NetApp B2C MFA

Issue

  • Users is unable to log in on NetApp Console. NSS and DII Console since no OTP email is received. The login fails with the error below:

    We are unable to process your request at this time. Authentication failed: authorization request not found.
  • Other users in the same organization can log in and receive OTP emails without issue.

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