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User account lacks full access to Netapp support portal and AIQDA

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Category:
ontap-9
Specialty:
generalsupport
Last Updated:

Applies to

  • NetApp Support Portal
  • ActiveIQ Digital Advisor (AIQDA)

Issue

  • A user account is unable to:
    • Open support tickets
    • View the entire infrastructure in the NetApp Support Portal and AIQDA
    • Access full features associated with the environment
  • No error message shown in portal, but access is restricted

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