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How to view serial number information for part requests (PREQ)

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Applies to

  • Part Request (PREQ)
  • RMA

Description

When a Part Request (PREQ) or otherwise referred to as an RMA is shipped, NetApp records the corresponding serial number of part that has been sent.  This information might be helpful in asset tracking and for historical purposes.

Procedure

1. Have the PREQ number available that would have been supplied through the technical case or available in the RMA and FSO widget on the support site.

2. Visit the Order Status page.

3. In the SEARCH TYPE field select Sales Order.

4. In the SEARCH CRITERIA field select Equals.

5. In the ENTER VALUE field enter the PREQ Number.

6. Click on the Go button. 

7. When the search is complete click the link at the bottom showing the PREQ number.

8. The corresponding part serial number will be displayed in the right column.

Video Reference

Additional Information

How to track Part Request (PREQ) shipments

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.