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How long will it take for the data change to be reflected on the NetApp Support Site and Active IQ?

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Applies to

  • NetApp Support Site (NSS)
  • Active IQ Digital Advisor (AIQDA)

Answer

Data changes made in the NetApp Internal tools will usually take 

  • Up to 4 hours for any changes on user profile and Installed base. (except AIQ tool and parent/child setup)
  • Up to 24 hours for:
    • Active IQ (AIQ) 
    • Parent/Child Setup

If the data changes fail to reflect beyond the ETA, the issue can be addressed by initiating a Non-Technical Case with the NSS (NetApp Support Site) team.

Additional Information

What is a Parent Child relationship in the NetApp Support Site

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