Cannot Access the HCC & Pings to the MVIP and SVIP Fail
Applies to
- SolidFire/HCI Element OS
- SolidFire/HCI management node (mNode)
- SolidFire/HCI Hybrid Cloud Control (HCC)
Issue
• An email is received from
alerts@hci.netapp.comSubject:
"[External] collector detected" 1 alert(s) on [cluster_name] (Warning)Partial email body
c o l l e c t o r d e t e c t e d 1 a l e r t ( s ) o n [ c l u s t e r _ n a m e ]
( 1 ) c l u s t e r _ n a m e
A l e r t : 1 o f 1
S t a t u s : A l e r t R e m i n d e r N o t i f i c a t i o n
A l e r t I D : 5 3 6 c 7 8 f 2 - 5 9 b 2 - 4 c 0 7 - a c 2 a - c d c a 9 3 3 a e a 1 4
A l e r t P o l i c y : c o l l e c t o r
S e v e r i t y : W a r n i n g
C l u s t e r : c l u s t e r _ n a m e < h t t p s : / / u r l d e f e n s e . c o m / v 3 / _ _ h t t p s : / / a c t i v e i q . s o l i d f i r e . c o m / * / c l u s t e r / 1 9 1 3 3 1 9 / d a s h b o a r d _ _ ; I w ! ! O r x s N t y 6 D 4 m y ! 4 d f _ g T E q K a 3 O 1 K G 8 x D T A T d - V o b a 9 X z d z J G s m 8 G 4 E q x O W P D 3 U G F r 3 q 8 q o - u i j w n O I h C h l h o o 7 7 D 8 _ M b j i k z P 6 K j E $ >
O c c u r r e n c e T i m e : 2 0 2 4 - 0 9 - 0 4 0 1 : 2 4 : 5 7 U T C
N o t i f i c a t i o n T i m e : 2 0 2 4 - 0 9 - 1 3 2 1 : 1 5 : 2 3 U T C
A d d i t i o n a l D e t a i l :
* t h r e s h o l d : 4 h o u r s o f i n a c t i v i t y
* i n a c t i v e I n t e r v a l : 1 4 3 9 0 m i n u t e s
* l a s t R e p o r t e d T i m e s t a m p : 2 0 2 4 - 0 9 - 0 3 T 2 1 : 2 4 : 5 4 . 7 0 1 Z
H i s t o r i c a l D e t a i l : T h i s a l e r t h a s o c c u r r e d 0 t i m e s i n t h e l a s t 3 0 d a y s ...• Pings to the management virtual IP interface (MVIP) and/or storage virtual IP interface (SVIP) fail
• When accessing the Hybrid Cloud Control (HCC), the following error is observed:
cluster_name cannot be reached, causing some information to be unavailable. Check the power state and network connectivity for all nodes and ensure in vCenter that the witness node virtual machine is powered on, if applicable.Error Details:
"code": "inventory. storageInventoryError",
"message": "Error getting 6721d667-15d0-4318-8966-e9de860d230e info from storage-service: Error getting storage info: 424 Client Error: FAILED DEPENDENCY for url: http://:
'parameters": [
"6721d667-15d0-4318-8966-e9de860d230e",
"cluster_name","IP_addess"• However, external pings to individual management IP (MIP) interfaces and storage IP (SIP) interfaces succeed