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Why are my return tracking details not available on UPS website

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Applies to

  • Return Material Authorization (RMA)
  • US and Canada region

Answer

If UPS return tracking information is not showing, it may be due to one of the following reasons:

  1. Tracking has expired  
    • UPS tracking details are available for up to 120 days
    • After this period tracking information is removed from the website
  2. Incorrect tracking number         
    • Tracking number may be entered incorrectly
    • Check for typing mistakes (extra spaces, wrong digits)
  3. Shipment not yet scanned or updated    
    • It may take 24-48 hours for tracking to appear
    • The package may not have been scanned yet
  4. Technical or temporary issue   
    • Website issues
    • Temporary delays in updates

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.