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Why are my return tracking details not available after initiating a return

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Applies to

  • Return Material Authorization (RMA) 
  • Return shipments across supported carriers

Answer

Return tracking details may not be available immediately after initiating a return due to common reasons such as:

  • The tracking number has not yet been activated by the carrier
  • The return package has not been scanned yet (pickup or drop-off pending)
  • Tracking number entered may be incorrect
  • There is a delay in the carrier's system updating tracking information

Note: Tracking details usually become visible within 24-48 hours after the package is handed over to the carrier.

Additional Information      

For carrier-specific information, refer to:

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