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What to do if error PREQ number not found is seen while generating a new return label via UPS

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Applies to

  • Return Material Authorization (RMA) or PREQ
  • NetApp defective parts
  • NetApp unused parts

Answer

  1. If the website shows “Invalid PREQ Number/Country,” please try again after 24 hours

  2. If the issue persists, contact the NetApp Customer Support team with the PREQ/RMA number, contact, delivery address, and part number/quantity

  3. NetApp Customer Support will send a new return label by email

Additional Information

Can I return a delivered part from a different location - NetApp Knowledge Base

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