Can I return a delivered part from a different location

Applies to

• Return Material Authorization (RMA)
• NetApp defective parts
• NetApp unused parts

Answer

Yes, you can return a NetApp part from a different location.

Follow the steps below based on return method

Return via UPS:

1. Generate a UPS return label 
2. Click Continue as Guest to proceed without logging in
   
   • 
3. Enter the PREQ (part request) reference number (format: 8XXXXXXXXX), select your country and click the arrow icon.
   
   • 
4. Enter address, contact details and click get shipping label
5. Print and attach the label to the package, and follow the provided return instructions
   • Note: After entering the PREQ number, if the website says Invalid PREQ#/Country, then please try again after 24 hrs. It can take up to 24 - 48 hours for the PREQ number to get updated on the website.

Return via DHL:

1. Email NetApp Customer Support with the following details:
   
   • Netapp PREQ/RMA reference number
   • Contact details, including the location address
   • Part number and quantity details 
2. NetApp Customer Support will provide a new return label via email.

Additional Information

Unable to Return Defective Part due to Missing Original Packaging - NetApp Knowledge Base