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What to do when a part shipment gets stuck in customs

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Applies to

  • Part replacement (RMA / PREQ) 

  • New systems 

Answer

Contact brokers/expediters to assist with the customs clearance process. Contact NetApp for any information (paperwork / invoice) if needed. 

Additional Information

Parts may get stuck in customs due to: 

  • Lack of certificate of origin 
  • Weight recording 
  • Incorrect labelling 
  • Part number details missing 
  • Inadequate paperwork
  • Incorrect packing in regulation to the terms of the shipped Country 
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