Skip to main content
NetApp Knowledge Base

What feature access is available under Standard Contract Vs LSC or ASP Contract for customers

  1. Last updated
  2. Save as PDF
Views:
36
Visibility:
Public
Votes:
0
Category:
not set
Specialty:
csib
Last Updated:

Applies to

  • NetApp Standard Contract
  • Lifecycle Services Certificed (LSC) Contract 

Answer

  • Lifecycle Services Certified (LSC) Contract formerly called as Authorized Service Partner (ASP) Contract: Support and management are provided through a LSC or ASP. Many management features are handled by the partner, not directly by the end customer via the NetApp Support Site (NSS).
  • NetApp Standard Contract: Support and management are provided directly by NetApp. End customers have full access to system management features in the NetApp Support Site (NSS).
Feature Access Comparison

The following table summarizes the differences in feature availability between LSC/ASP and standard support contracts for end customers on NSS.

Feature / Access to Customers LSC / ASP Contract Standard Contract
View Support Contract Details Not available to end customers Available
View Warranty Information Available Available
View Covered Serial Numbers Not available Available
Create Support Cases with NetApp Cases must be raised through the LSC/ASP partner Available
Primary Support Contact LSC/ASP Partner NetApp Support
View & Manage Systems Not available Available
Download Software & Firmware Not available Available
Access AutoSupport & Active IQ Not available Available
Register or Associate Serial Numbers Not available Available
Manage Ownership Details Not available Available

If you are unable to access a management feature (such as changing site address, moving serial numbers, or downloading software), verify your support contract type. If you are under an LSC/ASP contract, contact your designated partner for assistance. For standard contracts, these features should be available in the NSS portal.

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.