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SnapManager For Hyper-v does not show backups for several virtual machines

Last Updated:

Applies to

SnapManager for Hyper-v (SMHV)


  • In the Recovery Management page in the SMHV UI, when select a virtual machine in the Resource section the Backups list is empty even though backups were reported as ended successfully and see the entry:

The selected dataset or virtual machine has no backups

  • Error in the SnapMgrServiceHostDbg.log shows the snapinfo folders which are corrupted:

ProcessID= 8692 ThreadID= 24 SnapInfo: T:\
ProcessID= 8692 ThreadID= 24 snapinfo path = T:\Hyper-V__1AA748EC-FA65-4CC4-9DE4-F81101B90543
ProcessID= 8692 ThreadID= 24 snapinfo path = T:\Hyper-V__CA6409FB-4DF9-4D2A-8E30-21C8A2911EF1
ProcessID= 8692 ThreadID= 40 SmWebServiceRequestHelper::IsInternalRequest returned the value = True
ProcessID= 8692 ThreadID= 12 ReadParametersValue called with paramName =Port
ProcessID= 8692 ThreadID= 12 objReadParametersValue finished
ProcessID= 8692 ThreadID= 12 Did not find 'localhost' name, add it now
ProcessID= 8692 ThreadID= 24 DeSerialization error, InnerException:
ProcessID= 8692 ThreadID= 24 Élément racine manquant.Source: System.Xml
Stack Trace:    Ã  System.Xml.XmlTextReaderImpl.Throw(Exception e)
   Ã  System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   Ã  System.Xml.XmlReader.MoveToContent()
   Ã  Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderSmMetadata.Read5_SmMetadata()


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