SCV fails to discover resources when there is no route to SC Server
Applies to
- SnapCenter Plug-In for Windows (SCW)
- SnapCenter Plug-In for Unix (SCU)
- SnapCenter Plug-In for Exchange (SCE)
- SnapCenter Plug-In for SQL (SCSQL)
- SnapCenter Plug-In for SAP HANA (SCSAP)
- SnapCenter Plug-In for Oracle (SCO)
- SnapCenter Plug-In for VMware (SCV)
Issue
- SnapCenter Application (Exchange, SQL, Oracle, SAP HANA) backups fail to discover virtualized disk (RDM and VMDK) resources when SCV is unable to connect to the SnapCenter Server
- The below error is loggedin the vmcontrol.log
2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.SnapManagerServiceHelper : SnapCenter Server IP Address received from scbr.properties file:XX.XX.XX.XX
2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.SnapManagerServiceHelper : SnapCenter Server Port received from scbr.properties file:8146
2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.RequestIdThreadLocal : Getting isLocalSC to: false
2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.SnapManagerServiceHelper : Connecting to url: https://XX.XX.XX.XX:8146/StorageService.svc/GetNASStorageInfo
2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.m.SmTokenManager : Checking for existing token
2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.RequestIdThreadLocal : Getting isLocalSC to: false
2021-03-30 08:39:33.054 INFO SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.m.SmTokenManager : Returning remote token
2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.RequestIdThreadLocal : Getting isLocalSC to: false
2021-03-30 08:39:33.054 INFO SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.m.SmTokenManager : Returning remote token
2021-03-30 08:39:36.122 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.RequestIdThreadLocal : Getting isLocalSC to: false
2021-03-30 08:39:36.122 ERROR SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.c.SnapManagerStorageServiceImpl : Unable to connect to SnapCenter Server: No route to host (Host unreachable).