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SCV fails to discover resources when there is no route to SC Server

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Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Plug-In for Windows (SCW)
  • SnapCenter Plug-In for Unix (SCU)
  • SnapCenter Plug-In for Exchange (SCE)
  • SnapCenter Plug-In for SQL (SCSQL)
  • SnapCenter Plug-In for SAP HANA (SCSAP)
  • SnapCenter Plug-In for Oracle (SCO)
  • SnapCenter Plug-In for VMware (SCV)

Issue

  • SnapCenter Application (Exchange, SQL, Oracle, SAP HANA) backups fail to discover virtualized disk (RDM and VMDK) resources when SCV is unable to connect to the SnapCenter Server
  • The below error is loggedin the vmcontrol.log

2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.SnapManagerServiceHelper       : SnapCenter Server IP Address received from scbr.properties file:XX.XX.XX.XX

2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.SnapManagerServiceHelper       : SnapCenter Server Port received from scbr.properties file:8146

2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.RequestIdThreadLocal           : Getting isLocalSC to: false

2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.SnapManagerServiceHelper       : Connecting to url: https://XX.XX.XX.XX:8146/StorageService.svc/GetNASStorageInfo

2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.m.SmTokenManager                 : Checking for existing token

2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.RequestIdThreadLocal           : Getting isLocalSC to: false

2021-03-30 08:39:33.054  INFO SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.m.SmTokenManager                 : Returning  remote token

2021-03-30 08:39:33.054 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.RequestIdThreadLocal           : Getting isLocalSC to: false

2021-03-30 08:39:33.054  INFO SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.m.SmTokenManager                 : Returning  remote token

2021-03-30 08:39:36.122 DEBUG SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.u.RequestIdThreadLocal           : Getting isLocalSC to: false

2021-03-30 08:39:36.122 ERROR SCV_HOSTNAME --- [p250075633-4966] c.n.a.s.c.SnapManagerStorageServiceImpl  : Unable to connect to SnapCenter Server: No route to host (Host unreachable).

 

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