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Missing VMDK or RDM disks in SnapCenter due to unexpected model name returned by WMI query

Last Updated:

Applies to

  • SnapCenter 
  • SnapCenter plug-in for Windows (SCW)
  • SnapCenter plug-in for VMware vSphere (SCV)


  • VMDK disks or RDM disks are not listed in the Hosts -> Disks page


  • Refresh Disks in the Hosts -> Disks doesn't discover VMDK disks or RDM disks.
  • The following WMI queries via PowerShell return unexpected values on the VM even though Model should contain "VMware" and IdentifyingNumber should be "VMware-" + 128-bit integer like "VMware-42 19 57 b0 a0 ea 20 22-04 7e cb 66 77 03 14 d7".

gwmi -Namespace root\CIMV2 -query "select Model from Win32_ComputerSystem"
gwmi -Namespace root\CIMV2 -query "select IdentifyingNumber from Win32_ComputerSystemProduct"


PS C:\Users\Administrator.DEMO> gwmi -Namespace root\CIMV2 -query "select Model from Win32_ComputerSystem"

__GENUS          : 2
__CLASS          : Win32_ComputerSystem
__DYNASTY        :
__RELPATH        :
__DERIVATION     : {}
__SERVER         :
__NAMESPACE      :
__PATH           :
Model            : PRIMERGY RX2530 M4
PSComputerName   :

PS C:\Users\Administrator.DEMO> gwmi -Namespace root\CIMV2 -query "select IdentifyingNumber from Win32_ComputerSystemProduct"

__GENUS           : 2
__CLASS           : Win32_ComputerSystemProduct
__DYNASTY         :
__RELPATH         :
__DERIVATION      : {}
__SERVER          :
__NAMESPACE       :
__PATH            :
IdentifyingNumber : ABCD012345
PSComputerName    :



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