Skip to main content
NetApp Knowledge Base

Missing VMDK or RDM disks in SnapCenter due to unexpected model name returned by WMI query

Views:
185
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter 
  • SnapCenter plug-in for Windows (SCW)
  • SnapCenter plug-in for VMware vSphere (SCV)

Issue

  • VMDK disks or RDM disks are not listed in the Hosts -> Disks page

1071156_1.png

  • Refresh Disks in the Hosts -> Disks doesn't discover VMDK disks or RDM disks.
  • The following WMI queries via PowerShell return unexpected values on the VM even though Model should contain "VMware" and IdentifyingNumber should be "VMware-" + 128-bit integer like "VMware-42 19 57 b0 a0 ea 20 22-04 7e cb 66 77 03 14 d7".

gwmi -Namespace root\CIMV2 -query "select Model from Win32_ComputerSystem"
gwmi -Namespace root\CIMV2 -query "select IdentifyingNumber from Win32_ComputerSystemProduct"

Example:

PS C:\Users\Administrator.DEMO> gwmi -Namespace root\CIMV2 -query "select Model from Win32_ComputerSystem"

__GENUS          : 2
__CLASS          : Win32_ComputerSystem
__SUPERCLASS     :
__DYNASTY        :
__RELPATH        :
__PROPERTY_COUNT : 1
__DERIVATION     : {}
__SERVER         :
__NAMESPACE      :
__PATH           :
Model            : PRIMERGY RX2530 M4
PSComputerName   :

PS C:\Users\Administrator.DEMO> gwmi -Namespace root\CIMV2 -query "select IdentifyingNumber from Win32_ComputerSystemProduct"

__GENUS           : 2
__CLASS           : Win32_ComputerSystemProduct
__SUPERCLASS      :
__DYNASTY         :
__RELPATH         :
__PROPERTY_COUNT  : 1
__DERIVATION      : {}
__SERVER          :
__NAMESPACE       :
__PATH            :
IdentifyingNumber : ABCD012345
PSComputerName    :

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device