Host deployment fails with "Unable to find the supported plug-ins info" in 4.8
Applies to
- SnapCenter Server 4.8
Issue
Any of the plug-in deployments to hosts for either install or upgrade fail with the following error, in the
SnapManagerWeb_<JOB>.log
:Failed to calculate the plug-in compatibility status. Unable to find the supported plug-ins info.
This despite the following correctly configured related bits:
- the package repository at
%PROGRAMDATA%\NetApp\SnapCenter\Package Repository
having all the plug-in installer files (Windows, Linux, AIX), their signature .sig files (4.8+), and including theoracle_checksum.txt
and thesnapcenter.config
file. - the registry entry at
\HKEY_LOCAL_MACHINE\SOFTWARE\NetApp\
SnapCenterServer
correctly points to%PROGRAMDATA%\NetApp\SnapCenter
- the NSM repository database's table
nsm_PluginPackages
shows the correct version plug-ins with correct file reference in Repository_Path and with Downloaded set to (binary, single bit) 0x1.