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ONTAP Tools for VMware vSphere: Could not retrieve Certificate from Keystore

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Applies to

ONTAP Tools for VMware vSphere (OTV) 9.12
 

Issue

After upgrading to or deploying OTV 9.12, the clusters in the Storage Systems menu are marked as Unknown

When you click on an unknown cluster to retrieve more details, you see the following error in the Summary page:

Could not retrieve Certificate from Keystore.

If you attempt to add the cluster or update the certificate through the modify menu, the attempt fails. In the vsc.log file, you see errors similar to the following:

[2023-05-22T19:02:08,904Z] [qtp527939020-51854] [ERROR] deleteCertificateOnONTAP() Exception :
java.lang.Exception: Could not delete Certificate as response code is 404 Error: "null" is an invalid value for field "uuid" (<UUID>)
at com.netapp.commons.OntapRESTApiConnectionManager.deleteCertificateOnONTAP(OntapRESTApiConnectionManager.java:101) ~[commons.jar:?]
at com.netapp.vscv.server.StorageSystemConfigurationUtils.deleteCertificateOnONTAP(StorageSystemConfigurationUtils.java:262) ~[classes/:?]
at com.netapp.vscv.server.DataServiceImpl.updateController(DataServiceImpl.java:1927) ~[classes/:?]
...

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