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OnCommand Insight failed to validate license

Last Updated:

Applies to

OnCommand Insight(OCI) 7.3.x


  • Unable to validate the license in OCI server
  • WebUI Error:

License is not valid. Failed to validate license: 
Unexpected error. Some/All feature may now be disabled. To resolve, acquire a new license key from NetApp.

  • server.log:

Error: Failed to validate license: Unexpected error.
Warning: } Failed to validateLicenseParts license rules
    at com.onaro.sanscreen.server.license.LicenseManager.validateLicenseRules( ~[classes:?]


Caused by: java.sql.SQLException: javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:jboss/datasources/onaro_pool

  •  %SANSCREEN_HOME%\program_data\elasticsearch\logs\oci-cluster.log:

2020-08-13 18:32:17,442 WARN  [elasticsearch[oci-client][transport_client_boss][T#2]] DefaultPromise ( - An exception was thrown by org.elasticsearch.transport.netty4.Netty4Transport$$Lambda$1553/48522639.operationComplete()java.lang.ClassCastException: java.lang.OutOfMemoryError cannot be cast to java.lang.Exception


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