OnCommand Insight Data Warehouse shows the error "Failed to connect to reporting server"
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- Category:
- oncommand-insight-data-warehouse
- Specialty:
- oci
- Last Updated:
Applies to
- OnCommand Insight (OCI) 7.3.x
- OnCommand Insight Data Warehouse (DWH) 7.3.x
- IBM Cognos
Issue
- When using OnCommand Insight Data Warehouse one might eventually encounter the following error(s):
Failed to connect to reporting server, server might be down. Confirm reporting server availability and try again.
Failed to generate dwh and cognos backup.
- These are generic errors that have a wide range of causes, and solutions.
- These errors can also be found in the
\SANscreen\log\dwh.log
file, seen below.
2020-12-12 10:02:01,737 ERROR [Thread-3014 (ActiveMQ-client-global-threads)] BackupScheduleBean (BackupScheduleBean.java:72) - Failed to generate dwh and cognos backup.
com.netapp.sanscreen.dwh.upgrade.UpgradeException: Failed to connect to reporting server, server might be down. Confirm reporting server availability and try again.
Caused by: com.netapp.sanscreen.dwh.cognos.CognosClientException: Failed to connect to reporting server, server might be down. Confirm reporting server availability and try again.