OnCommand Insight Data Warehouse fails to connect to reporting server after Java updates
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Applies to
OnCommand Insight's Data Warehouse (DWH) 7.2.x installed on Windows
Issue
DWH backups and phonehomes fail with the error below:
Failed to backup DWH: Failed to connect to reporting server, server might be down. Confirm reporting server availability and try again.
- These backups can be either manual or scheduled backups.
- in the DWH Web UI, Unable to access the Reporting Portal login page clicking the graph icon.
- However, manually navigating by going directly to the DWH hostname or localhost on the DWH server web browser reaches the Reporting Portal without issue.