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OnCommand Insight: HTTP 404 Error seen in the web interface after rebooting or restarting services

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oncommand-insight
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oci
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Applies to

Issue

After rebooting the Host Operating System or restarting the OnCommand Insight (OCI) services, anHTTP error 404 message is seen when attempting to open the OCI client via a web browser.  To view the OCI client, enter the following in the web browser:

  • On the OCI server:
    https://localhost
     
  • From any location:
    https://IP Address:port or fqdn:port

Note:
The port number is either 443 or the port that was configured when the Insight client was installed. The port number defaults to 443 if you do not specify the port number in the URL.This can also be confirmed by verifying if the following error message is seen in the server.log file

InstallationDirectory/Program Files/SANscreen/wildfly/standalone/log/server.log

2017-08-02 21:08:12,353 ERROR [EE-ManagedExecutorService-default-Thread-1] OciStartUp (OciStartUp.java:78) - Exception during Elasticsearch setup
com.netapp.oci.es.ElasticsearchException: Unable to initialize ElasticFactory

If this error message is not seen, please verify if you're experiencing the symptoms described in KB article SANscreen Data Warehouse / OnCommand Insight Reporting: 404 error while inserting images in reports

 

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