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Unable to perform multiple operations in AIQUM as maintenance user is not in the sudoers file

Last Updated:

Applies to

  • OnCommand Unified Manager (UM) 9.5 and below
  • ActiveIQ Unified Manager (UM) 9.6+
  • RedHat/CentOS


  • Multiple administrative operations fails in UM like:
    • All cluster acquisition fails
    • ocum-error.log/ocumserver.log:

2023-01-04 14:03:41,320 ERROR [oncommand] [collection-completion-sync-8] []
Specified Alias: <cluster 1> does not exists in the truststore
2023-01-04 14:03:41,428 ERROR [oncommand]
[reconciliation-4] [<cluster 1>(incremental@14:03:40.642)] [c.n.dfm.collector.OcieJmsListener] Inventory change
listener error
2023-01-04 14:04:26,463 ERROR [oncommand] [collection-completion-sync-5] []
Specified Alias: <cluster 2> does not exists in the truststore
2023-01-04 14:04:26,575 ERROR [oncommand]
[reconciliation-5] [<cluster 2>(incremental@14:04:26.012)] [c.n.dfm.collector.OcieJmsListener] Inventory change
listener error

  • GUI doesnt respond to cluster deletion request
  • Regenaration of self signed certificate fails with below error:
Certificate could not be regenerated: We trust you have received the usual lecture from the local System Administrator. It usually boils down to these three things: #1) Respect the privacy of others. #2) Think before you type. #3) With great power comes great responsibility.
  • Attempt to get root privilege by using sudo su - after logging in to the UM server via maintenance user (umadmin) or generation of support bundle from maintenance_console fails with: umadmin is not in the sudoers file. This incident will be reported.
Support Bundle Generation Error.JPG

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