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Active IQ Unified Manager 9.8 upgrade fails with "/var/run/ocie.pid: Permission denied"

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Applies to

  • Active IQ Unified Manager 9.7
  • Active IQ Unified Manager 9.8
  • Red Hat Enterprise Linux

Issue

The following will be seen when upgrading.

Upgrade  1 Package
Total size: 1.3 G
Downloading packages:
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Stopping services before upgrade
[...]
Failed to start Active IQ Management Server services.
warning: %post(netapp-um-9.8-2102221600.el7.x86_64) scriptlet failed, exit status 255
Non-fatal POSTIN scriptlet failure in rpm package netapp-um-9.8-2102221600.el7.x86_64
  Cleanup    : netapp-um-9.7-2006081700.x86_64                                                                                                                                     2/2 
  Verifying  : netapp-um-9.8-2102221600.el7.x86_64                                                                                                                                 1/2 
  Verifying  : netapp-um-9.7-2006081700.x86_64                                                                                                                                     2/2 
Updated:
  netapp-um.x86_64 0:9.8-2102221600.el7                                                                                                                                                
Complete!

May 20 11:31:26 XXXXXX.XXXXXXXX.XXXXXXXXX.XXXXXXXXX.XXXXXXXXX.XXX ocie[8800]: /opt/netapp/essentials/jboss/bin/standalone.sh: line 352: /var/run/ocie.pid: Permission denied
May 20 11:31:26 XXXXXX.XXXXXXXX.XXXXXXXXX.XXXXXXXXX.XXXXXXXXX.XXX systemd[1]: ocie.service: control process exited, code=exited status=1
May 20 11:31:26 XXXXXX.XXXXXXXX.XXXXXXXXX.XXXXXXXXX.XXXXXXXXX.XXX ocie[8800]: failed to start

 

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