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S3 tenant management API returns HTTP 500 error after SWAU bundle edit in StorageGRID

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storagegrid-webscale
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sgrid
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Applies to

  • NetApp StorageGRID
  • S3 Tenant Management API
  • Environments using external load balancers in front of StorageGRID
  • SWAU (Swift Authorization)

Issue

  • After performing an SWAU bundle edit, certain S3 tenant management API operations (specifically, tenant information updates via curl) intermittently return HTTP 500 errors.
    curl -vsS -X PATCH
    "error": {
        "message": "Failed to get tenant info.",
        "code": 500,
        "title": "Internal Server Error"
  • After the error, the same API call succeeded again.
  • Log output:
    • During the failure, no records were found in the management node logs (nginx-gw/access.log, nms.log, nms.requestlog, audit.log).
    • During success, all logs showed normal entries for the API operation.

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