Skip to main content
NetApp Knowledge Base

LDR is crashing after upgrading StorageGRID to 11.5.0.7 or 11.6.0.1

Views:
297
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

  • NetApp StorageGRID 11.6.0.1
  • NetApp StorageGRID 11.5.0.7

Issue

  • Grid Management Interface (GMI) will show Unresponsive Service or ILM Unachievable
  • Following is seen within the Nodes logs, located in /var/local/log
  • servermanager.log:
2022-03-29 20:35:14 +0000 | ldr | ldr ended
2022-03-29 20:35:18 +0000 | ldr | using jemalloc from /lib/x86_64-linux-gnu/libjemalloc.so.2
2022-03-29 20:35:18 +0000 | ldr | ldr starting
2022-03-29 20:37:57 +0000 | ldr | ldr ended
2022-03-29 20:38:01 +0000 | ldr | using jemalloc from /lib/x86_64-linux-gnu/libjemalloc.so.2
2022-03-29 20:38:01 +0000 | ldr | ldr starting
2022-03-29 21:21:02 +0000 | ldr | ldr ended
2022-03-29 21:21:08 +0000 | ldr | using jemalloc from /lib/x86_64-linux-gnu/libjemalloc.so.2
2022-03-29 21:21:08 +0000 | ldr | ldr starting
2022-03-29 21:41:39 +0000 | ldr | ldr ended
2022-03-29 21:41:43 +0000 | ldr | using jemalloc from /lib/x86_64-linux-gnu/libjemalloc.so.2
2022-03-29 21:41:43 +0000 | ldr | ldr starting
  • bycast.log:

Apr 5 15:20:58 <Node_Name> ADE: |12813546 1308210027 ILMX CSRT 2022-04-05T15:20:58.112405| CRITICAL 0138 ILMX: Assertion Failed#012[/build/src/modules/SignalHandler_Module/SignalHandler_Module.cc:138 void Signal_FatalHandler(int32_t)] ASSERT FAILED ("segmentation fault" == nullptr) is false.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device