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All StorageGRID nodes are displayed blue/unknown after starting decommission task

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Category:
storagegrid
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sgrid
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Applies to

  • StorageGRID 11.6.0.10 or earlier
  • StorageGRID 11.7.0.3 or earlier
  • Grid task(like decommission) is started

Issue

  • SUPPORT > Grid topology displays all nodes as blue/unknown or does not display nodes

3c06942a-d35a-4996-8108-f7a4d39a7cf4.png

  • /var/local/log/nms.log indicates invalid Atom label error is detected by /usr/local/lib/site_ruby/bycast/storage-grid/atom-container.rb detects during processing bundle

MI:  |2023-07-18T13:46:59.082| NOTICE  [DataConnectionManager] BundleProtocol.java:288: Processed bundle GTSB version 1 namespace BNDL instance 0
NMS: |2023-07-18T13:46:59.096| ERROR   invalid Atom label "S>oK" (ArgumentError)
NMS: |2023-07-18T13:46:59.096| ERROR   /usr/local/lib/site_ruby/bycast/storage-grid/atom-container.rb:44:in `label='

  • /var/local/log/nms.log indicates Java MI thread lost its connection

MI:  |2023-07-21T13:10:25.725| ERROR   [DATA_STREAM_25] AddNodeProtocol.java:226: Connection lost.
MI:  |2023-07-21T13:10:25.761| NOTICE  [CONTROL_STREAM] ControlConnection.java:191: Restarting control connection...

  • Service mgmt-api fails to restart
  • /var/local/log/bycast-err.log indicates error of mgmt-api

NMS: |2023-07-25T05:39:37.383| ERROR   Exception in thread created by /usr/local/lib/site_ruby/mgmt-api/alertmanager/rules/prometheus-alert-rules-updater.rb:25:in `new'
NMS: |2023-07-25T05:39:37.383| ERROR   Directory not empty @ dir_s_rmdir - /var/local/mgmt-api/prometheus-rules (Errno::ENOTEMPTY)
NMS: |2023-07-25T05:39:37.383| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:1337:in `rmdir'
NMS: |2023-07-25T05:39:37.383| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:1337:in `block in remove_dir1'
NMS: |2023-07-25T05:39:37.383| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:1348:in `platform_support'
NMS: |2023-07-25T05:39:37.383| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:1336:in `remove_dir1'
NMS: |2023-07-25T05:39:37.383| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:1329:in `remove'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:691:in `block in remove_entry'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:1386:in `ensure in postorder_traverse'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:1386:in `postorder_traverse'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:689:in `remove_entry'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/lib/ruby/2.5.0/fileutils.rb:717:in `remove_dir'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/local/lib/site_ruby/mgmt-api/alertmanager/rules/prometheus-alert-rules-updater.rb:123:in `stage_rules!'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/local/lib/site_ruby/mgmt-api/alertmanager/rules/prometheus-alert-rules-updater.rb:28:in `block (2 levels) in update_alert_rules!'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/local/lib/site_ruby/mgmt-api/alertmanager/rules/prometheus-alert-rules-updater.rb:26:in `synchronize'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/local/lib/site_ruby/mgmt-api/alertmanager/rules/prometheus-alert-rules-updater.rb:26:in `block in update_alert_rules!'
NMS: |2023-07-25T05:39:37.384| ERROR   /usr/local/lib/site_ruby/mgmt-api/tools/api-thread.rb:21:in `block in initialize'

  • /var/local/log/nms.log indicates java.net.ConnectException: Connection refused (Connection refused)

MI:  |2023-07-25T05:51:36.885| NOTICE  [DATA_STREAM_36] NMSClustersUtils.java:255: Failed to call /localhost/alert-notification-sender-update
java.net.ConnectException: Connection refused (Connection refused)
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:607)
    at java.net.Socket.connect(Socket.java:556)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
    at sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
    at sun.net.www.http.HttpClient.New(HttpClient.java:339)
    at sun.net.www.http.HttpClient.New(HttpClient.java:357)
    at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1223)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1162)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1056)
    at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:990)
    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1337)
    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1312)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1521)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1495)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
    at com.bycast.config.NMSClustersUtils.notifyMgmtApiOfAlertSenderChange(NMSClustersUtils.java:235)
    at com.bycast.config.NMSClustersUtils.setSendingClusterId(NMSClustersUtils.java:211)
    at com.bycast.clusters.ClustersUtils.getSendingClusterId(ClustersUtils.java:224)
    at com.bycast.clusters.ClustersUtils.getEmailNotificationSendingClusterId(ClustersUtils.java:165)
    at com.bycast.transactions.protocols.AttributeNotifyProtocol.saveAttributeData(AttributeNotifyProtocol.java:184)
    at com.bycast.transactions.protocols.AttributeNotifyProtocol.processAttrNotify(AttributeNotifyProtocol.java:150)
    at com.bycast.transactions.protocols.AddNodeProtocol.startProcessing(AddNodeProtocol.java:192)
    at com.bycast.transactions.connectionagent.DataConnection.dataProcessing(DataConnection.java:140)
    at com.bycast.transactions.connectionagent.DataConnection.run(DataConnection.java:55)

 

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