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"The request signature we calculated does not match the signature you provided" on Velero when configured with StorageGRID

Last Updated:

Applies to

  • StorageGRID All Releases


  • Velero application reports the following error when attempting to execute the velero backup logs <backup_name> command on client-side
    • The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key REST  Authentication and SOAP Authentication for details.
  • Additionally, the following error can be seen on the StorageGRID-side on the storage node that receives the request in the bycast.log:
    • Nov 18 00:47:01 <node_name> ADE: |1
      2081203 1343725441 S3RQ %CEA 2020-11-18T00:47:01.206587| NOTICE 0162 S3RQ: S3 error response: R
      equestId=1605660421200284, Resource=/velero-sod/backups/firstbackup/firstbackup-logs.gz?X-Amz-Alg
      9eec16a149eeb2da6989b0b6f41cbae6ecdc1c8b965fe013e89e943bede88c, HTTP Status Code=403, ErrorMsg=S
      ignatureDoesNotMatch, ErrorType=ClientAuthorization, CustomErrorMessage={<none>}, Details={Failed
      to verify signature}


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