Skip to main content
NetApp Knowledge Base

StorageGRID active gateway node is unable to reach the HA Group Virtual IP (VIP)

  1. Last updated
  2. Save as PDF
Views:
19
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

StorageGRID 11.9.0.

Issue

  • The active gateway node is unable to reach the HA Group Virtual IP (VIP) address, while the passive gateway node and all other containers in the environment can connect to the VIP without issue.
  • Environment topology:
    • Public IP is configured as an IRV (Integrated Routing and Bridging) interface on a Mellanox switch.
    • Traffic is routed to a Juniper SRX345 firewall, which performs DNAT (port forwarding) for inbound port 443 to the StorageGRID load balancer HA Group VIP.
Troubleshooting performed:
  1. General internet connectivity verified (ping and curl to external hosts succeed from all hosts).
  2. DNS resolution happens successfully for the public IP of the router. But all the curl requests to the S3 Port (443) is giving timeouts.
  3. /etc/hosts entry was added on all hosts mapping to the HA Group VIP (local IP). Passive gateway node and all other containers can successfully reach the VIP using the same /etc/hosts entry.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.