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Unexpected reboot on StorageGRID appliance due to hardware PCIe error

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Applies to

  • NetApp StorageGRID Appliance SG5700
  • NetApp StorageGRID Appliance SG6000
  • NetApp StorageGRID Appliance SG100/1000

Issue

StorageGRID reports unexpected node reboot.

From BMC logs, it may report:

[Information]    [Extended PCIe Error]    [OEM Record C0]    ManufacturerID:000315/ VID:8086/ DID:2030/ ErrorID 1:51/ SlotNo : 1-1
[Information]    [Extended PCIe Error]    [OEM Record C0]    ManufacturerID:000315/ VID:8086/ DID:2030/ ErrorID 1:24/ SlotNo : 1-1
[Critical]        [PCIe Error]    [Critical Interrupt]    Bus Fatal (Bus17/Dev0/Fun0) - Asserted
[Critical]        [Critical INT]    [Critical Interrupt]    Software NMI - Asserted

From  base-os-logs/run/mount-tmp/pge-actv-root/var/log/syslog in StorageGRID support bundle:

Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.860304] BERT: Error records from previous boot:
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.865158] [Hardware Error]: event severity: fatal
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.870009] [Hardware Error]:  Error 0, type: fatal
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.874859] [Hardware Error]:   section_type: PCIe error
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.880142] [Hardware Error]:   port_type: 4, root port
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.885337] [Hardware Error]:   version: 1.16
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.889669] [Hardware Error]:   command: 0x0010, status: 0x0000
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.895557] [Hardware Error]:   device_id: 0000:00:02.2
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.900752] [Hardware Error]:   slot: 0
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.904563] [Hardware Error]:   secondary_bus: 0x00
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.909412] [Hardware Error]:   vendor_id: 0x8086, device_id: 0x6f06
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.915732] [Hardware Error]:   class_code: 000604
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.920495] [Hardware Error]:   bridge: secondary_status: 0x0000, control: 0x0000
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.927937] [Hardware Error]:   aer_uncor_status: 0x00000000, aer_uncor_mask: 0x00000000
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.935983] [Hardware Error]:   aer_uncor_severity: 0x00062030
Nov  1 05:06:44 StorageGRID-PGE kernel: [    4.941785] [Hardware Error]:   TLP Header: 00000000 00000000 00000000 0000000

 

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