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StorageGRID report 504 Gateway Time-out while accessing SANtricity System Manager tab

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Applies to

  • NetApp StorageGRID
  • StorageGRID storage appliance nodes SG57xx and SG60xx

Issue

  1. After upgrading Santricity OS, unable to access the Santricity System Manager GUI from the StorageGRID GUI "Santricity System Manager" tab. A 504 Gateway Time-out 504 (nginx) is shown in UI.

Grid_Manager_Gateway_Error.PNG

  1. Direct access into the SANtricity System Manager via configured ethernet management port on E-Series controller(s) remains available.

 

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