StorageGRID admin node API service is not responding following a power cycle

Applies to

• NetApp StorageGRID
• Admin Node(s)
• StorageGRID software 11.9

Issue

• Following a recent power cycle event of a StorageGRID admin node, the Grid Manager is unreachable due to unresponsive API service. The following error is returned when the user attempts to access the Grid Manager.

• When checking the admin node via SSH or using the StorageGRID application logs, the following services will continue to report as stopped in the install.log located under /var/local/log.

[2024-11-01T20:43:54.040256] INFO -- [INSG] services still stopped: attrDownPurge attrDownSamp1 mgmt-api mi tomcat

• When checking the admin node via SSH or using the StorageGRID application logs, the mysql and mgmt-api services fail to start. This can be found in the servermanager.log located under /var/local/log.

2024-11-01 20:43:36 +0000 | mysql | starting mysql
2024-11-01 20:43:36 +0000 | mysql | sv status running but ping failed. check failed.
2024-11-01 20:43:38 +0000 | mysql | mysql ended
2024-11-01 20:43:42 +0000 | mysql | Too many failed attempts, entering error state
2024-11-01 20:43:42 +0000 | mysql | mysql ended
2024-11-01 20:43:42 +0000 | sg-snmp-agent | waiting for mgmt-api, waiting 30s to try again
…
2024-11-01 20:48:42 +0000 | sg-snmp-agent | still waiting for mgmt-api, will no longer log this message, will keep trying every 60 seconds