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StorageGRID SANtricity upgrade stuck and SANtricity login not possible in SAM-Tunnel

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storagegrid
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Applies to

NetApp StorageGRID Appliances

Issue

When upgrading SANtricity on several StorageGRID Appliances, a single node does not upgrade.
 
  • On Primary Admin node in /var/local/log/gdu-server.log :

I, [2023-11-02T12:52:16.804969 #20610]  INFO -- gdu-server: Executing command `ssh -p 8022 localhost 'eos-upgrader.py --upgrade --santricityos /var/local/dkr/0/eos-upgrade/RCB_11.70.5P1_280x_64b99fa2.dlp localhost 2>&1'` on <nodename>
I, [2023-11-02T12:52:17.897040 #20610]  INFO -- gdu-server: SANtricity OS precheck successful.
I, [2023-11-02T12:52:17.897106 #20610]  INFO -- gdu-server: Invalidating any staged SANtricity OS.
I, [2023-11-02T12:52:17.897122 #20610]  INFO -- gdu-server: Invalidating any staged SANtricity OS on <nodename>
I, [2023-11-02T12:52:18.066857 #20610]  INFO -- gdu-server:   ERROR -- Invalidating staged firmware failed due to AUTH failure. This version of Santricity OS does not support upgrade over UTM.
I, [2023-11-02T12:52:18.066926 #20610]  INFO -- gdu-server: Failed. Storage controller OS does not support SANtricity OS upgrade due to a software issue. Contact technical support.
E, [2023-11-02T12:52:18.135419 #20610] ERROR -- gdu-server: SANtricity OS staging failed with: SANtricity OS precheck successful.
Invalidating any staged SANtricity OS.
  ERROR -- Invalidating staged firmware failed due to AUTH failure. This version of Santricity OS does not support upgrade over UTM.
Failed. Storage controller OS does not support SANtricity OS upgrade due to a software issue. Contact technical support.
E, [2023-11-02T12:52:18.135527 #20610] ERROR -- gdu-server: SANtricity OS staging failed with: Failed. Storage controller OS does not support SANtricity OS upgrade due to a software issue. Contact technical support. (Bycast::Tasks::GduServer::SoftwareUpdate::InstallError)
 

  • When trying to access SANtricity via SAM-Tunnel (Nodes > SANtricity System Manager), it reports:

The server has logged you out.

Error

Data could not be loaded from the storage array. One possible cause is the object on which you were performign the operation no longer exists. Other possible  causes include network issues, inability to communicate with the controller, or loss of power to the storage array. Check these causes and retry the operation. Please re-enter your password and try again

StorageGRID SANtricity upgrade stuck and SANtricity login not possible in SAM-Tunnel

 

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