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StorageGRID Appliance gets stuck at "Rebooting" during or after a maintenance or upgrade procedure

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Applies to

  • NetApp StorageGRID Appliance SG6000
  • NetApp StorageGRID Appliance SGF6024
  • NetApp StorageGRID Appliance 57xx

Issue

A storage node appliance going through maintenance activity like an upgrade or a SG6000-CN headswap fails to boot and stuck in "Rebooting" stage within the management interface.

To confirm diagnosis:

  1. Connect to SANtricity System Manager
  2. Navigate to Storage >> Hosts
  3. Click View/Edit Settings
  4. Switch to the "Host Ports" tab in the pop-up
    • Issue likely exists if:
      • There are less than (4) host ports (SG6060 or SGF6024) or less than (2) host ports (SG5712, SG5760),
      • OR if the "Label" string for any of the host ports is not equal to the "Host Port" string
        • Except with 0x prepended, all colons removed, and uppercase letters A-F converted to lowercase
    • A good example should display results similar to this
      • NOTE: The SG6000 series uses 4 host ports while the SG5700 series has only 2 host ports

KB_SGA-rebooting-correct_2021-06-14 at 9.16.19 AM.png

  • A bad example
    • NOTE: This is SG6000 series and we have both a missing port as well as a mislabeled port.  Both will require manual intervention

KB_SGA-rebooting-missing_2021-06-14 at 9.16.19 AM.png

 

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