Skip to main content
NetApp Knowledge Base

Veeam returning S3 error The specified key does not exist on StorageGRID bucket

  1. Last updated
  2. Save as PDF
Views:
189
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

  • NetApp StorageGRID
  • Veeam Backup & Replication
  • S3 Buckets with Versioning Enabled

Issue

  • Following an NTP outage, Veeam application reports repeated failures when attempting to perform a HEAD on objects from StorageGRID bucket.
  • Veeam has a Checkpoint_Removal.log that performs a HEAD request on an object in the GRID to see if its present for deletion.
    • The Veeam Checkpoint_Removal.log shows S3 errors such as:

[29.12.2025 18:XX] Error(1) S3 error: The specified key does not exist.[29.12.2025 18:XX] Error(1) Code: NoSuchKey[29.12.2025 18:XX] Error(1) Agent failed to process method {Cloud.DeleteCheckpointsNoSession}.[29.12.2025 18:XX] Error(1) (System.AggregateException)[29.12.2025 18:XX] Error(1) inc++: RequestID:17670521XXXXXX Other: Resource:'/<bucket_name>/<file_path_name>/Metadata/CheckpointToDelete/1XXX?versionId=NXXXXXX'

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.