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Upgrading SANtricity OS on storage controller fails by RuntimeError with SYSTEM_ERR

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Applies to

  • NetApp StorageGRID 11.4 and above
  • NetApp StorageGRID Appliances

Issue

  • Upgrading SANtricity OS on storage controller fails with error:

Error: Fatal installation failure - SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier
 

  • gdu-server.log of the primary admin node shows errors:

 INFO -- gdu-server: Invalidating any staged SANtricity OS on <NODE>
 INFO -- gdu-server: 1% SANtricity OS staging done.
 INFO -- gdu-server: Staging SANtricity OS on <NODE>
 INFO -- gdu-server: 2% SANtricity OS staging done.
 INFO -- gdu-server: Staging SANtricity OS on <NODE>
 INFO -- gdu-server: WARNING -- Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier
 INFO -- gdu-server: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier
ERROR -- gdu-server: SANtricity OS staging failed with: SANtricity OS precheck successful.
Invalidating any staged SANtricity OS.
1% SANtricity OS staging done.
2% SANtricity OS staging done.
 ERROR -- gdu-server: SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier (Bycast::Tasks::GduServer::SoftwareUpdate::InstallError)
  INFO -- gdu-server: Software update task complete at <TIMESTAMP>
 ERROR -- gdu-server: Failed to apply SANtricity OS to <NODE>: Fatal installation failure - SANtricity OS staging failed with: RuntimeError: Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier
 ERROR -- gdu-server: Failure occurred during Software Update

 

  • /base-os-logs/var/log/eos-system-status of the failed node shows error including SYSTEM_ERR repeatedly:

Error while running status update. Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier
Error connecting to SYMbolAPI. Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0xXXXXXXXXXXXX> discriminator value SYSTEM_ERR does not have a corresponding qualifier
 

  • web-server-trace-log.txt in storage controller may show the following output which means WebServer service is restarted regularly, about every 10 minutes:

INFO [main] c.l.a.w.s.WebServer [WebServer.java:2292] [requestId=0, deviceId=N/A] stdout: Starting web server

 

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