Skip to main content
NetApp Knowledge Base

Swift API requests intermittently fail with HTTP 500 during 1 StorageGRID node down

Views:
15
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

  • StorageGRID 11.7.x
  • Swift APIs

Issue

  • Swift API requests (GET/PUT, including ListContainers and PutObject) intermittently fail with HTTP 500 InternalError during one node downtime or instability.
  • Bycast.log records HTTP 500 with empty details:

Mar 13 19:45:30 00 ADE: |...| NOTICE ... SWRQ: EVENT_PROCESS_CREATE - connection=... method=GET name=</v1/AUTH_xxxx> protocol=<HTTPS>
Mar 13 19:45:30 00 ADE: |...| NOTICE ... SSIM: ADC Service found at Ip x.x.x.x
Mar 13 19:45:33 00 ADE: |...| ERROR  ... SSIM: Job (...) execution failed with status curl_easy_perform() failed: Couldn't connect to server
Mar 13 19:45:33 00 ADE: |...| NOTICE ... SWRQ: Swift error response: ... ErrorCode=InternalError, Details={}

  • After the replacement and storage node is back online, all APIs work correctly.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.